Product Description

Discover the power of customer service when dealing with difficult customers. If you’re in business you’ll understand more than anyone else that business is not about product features, benefits, revenue, or anything so stuffy and businesslike. It’s about people. The trouble with that rather heartwarming statement is that people can be real pains in the butt. (Were you expecting a very politically correct report here?) Ask any poor unfortunate who has manned the customer service desk for any business, and I daresay in any place in the world, and they could dine out on the stories they have to tell you.